Ekavali understands the importance of its stakeholders and are actively on the lookout to address any concerns/complaints raised by the stakeholders in a timely and effective manner. It has developed a comprehensive Grievance Redressal Mechanism (GRM) to allow external and internal stakeholders to submit their concerns, grievances and feedback without retribution and with the assurance of a timely response.

Customer Grievances or Complaints
Our dedicated Grievance Redressal Team manages all the queries, escalations across all touch points. Our customers may lodge feedback/complaint either by calling us or sending an email to us or sending a mail on the below mentioned coordinates: Customer Service Helpline: Email:ekavalijeellery@gmail.com Mailing address:

Grievances or Complaints by other stakeholder
Other external stakeholders can submit their questions or concerns to us either by sending an email or a mail to the following address: Email: Mailing address:

Resolution Process
For any grievance or compliant, a confirmation of receipt will be sent to the sender within 48 hours of receiving the written question or concern and inform them that they will receive a response in writing within 20 business days.